Help & support

We're here to help

To discuss your Novitas loan, please call us on 0333 321 6070 or email enquiries@novitasloans.co.uk

Please refer to our Frequently Asked Questions for answers to the most commonly asked questions.

If you would like to discuss the status of your legal case, please contact your solicitor.

Below you will find contact details for relevant organisations which can provide additional support.

Additional support

If you are dissatisfied with your solicitor, you can raise a complaint directly with them. You also have the option to refer your complaint to the Legal Ombudsman service, which provides a free service to investigate complaints about lawyers in England and Wales.

Legal Ombudsman contact details:
Telephone: 0300 555 0333
Email: enquiries@legalombudsman.org.uk

You could also raise a complaint with the Solicitor Regulatory Authority (SRA) who are the regulatory body for all solicitors in England and Wales.

Solicitor Regulatory Authority (SRA) contact details:
Telephone: 0370 606 2555
Email: contactcentre@sra.org.uk

Dissatisfaction with your insurer

If you are dissatisfied with your insurer, you can raise a complaint directly with them.

You can also refer your complaint to the Financial Ombudsman Service (FOS), which provides a free service to review and settle complaints between consumers and businesses that provide financial services.

Financial Ombudsman Service (FOS) contact details:
Telephone: 0800 023 4567
Email: complaint.info@financial-ombudsman.org.uk

It is important to engage with your insurer’s complaints process before approaching the Financial Ombudsman Service.

Accessibility

If you would like any of the following services, please contact us.

Large text documentation
An explanation of documentation
Third party authorisation

Independent help and advice

StepChange Debt Charity - Free online debt advice
National Debtline Free, independent debt advice by phone or online
Money Advice Trust National Charity helping people across the UK tackle their debts and manage their money with confidence
Citizens Advice Network of independent charities offering free, confidential advice online, by phone or in person
Money Helper Free service provided by the Money and Pensions Service delivering impartial guidance that is backed by government
Pay Plan Providing free, impartial debt advice backed by unions, employers, banks and debt advice groups

Charities offering help and support